Refund Policy

Divisionattracti.world is committed to customer satisfaction. This Refund Policy explains in detail your rights regarding returns and refunds for Veliora products. We operate in accordance with the EU Consumer Rights Directive (2011/83/EU), the Swedish Consumer Sales Act (Konsumentköplagen), and other applicable consumer protection laws. We want you to feel confident when purchasing from us.

Divisionattracti.world
Klarabergsgatan 64, 111 21 Stockholm, Sweden
Email: office@divisionattracti.world

To initiate a return or refund, please contact us using the details above. Include your order number, the reason for your return, and any relevant details. We will respond within 2–3 business days with instructions.

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason. This 14-day period begins on the day you (or a person you nominate) receive the goods. To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., by email) before the withdrawal period has expired.

If you withdraw, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and in any event not later than 14 days from the day we are informed of your decision. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

To be eligible for a refund, the following conditions generally apply:

• Products should be returned in their original, unopened packaging where possible
• Return requests should be made within the applicable withdrawal period (where relevant)
• For defective or damaged products, contact us as soon as you discover the issue
• You may be asked to provide proof of purchase (order confirmation, receipt)

We reserve the right to refuse returns that do not meet these conditions or where we suspect misuse or abuse of our refund policy.

Once we receive your return and verify that it meets our conditions:

• We will process your refund within 14 days of receiving the returned product (or of receiving proof of return, whichever is earlier)
• Refunds are issued to the original payment method used for the purchase
• You are responsible for the cost of returning the product unless the product is defective, damaged, or we have made an error
• We recommend using a trackable shipping service when returning products

If you receive a defective or damaged product, please contact us immediately with your order details and, if possible, photographs of the defect or damage. We will arrange a replacement or full refund at no extra cost to you. In such cases, we will also cover the cost of returning the product. Your statutory rights under consumer law are not affected by this policy.

We may not offer refunds in the following situations:

• Products that have been opened, used, or consumed (unless defective)
• Returns received after the withdrawal period without prior agreement
• Products that have been damaged due to misuse or improper storage by the customer
• Where we have reason to believe the return request is fraudulent

In some cases, we may offer a partial refund. For example, if a product has been opened or used but is not defective, we may offer a reduced refund to account for the diminished value. Any such offer will be communicated to you before processing.

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will be revised when we make changes. We encourage you to review this policy periodically.

For any questions about returns or refunds:

Divisionattracti.world
Klarabergsgatan 64, 111 21 Stockholm, Sweden
Email: office@divisionattracti.world